BUSINESS INFO
Return Policy: We take every
measure to ensure that our customers' receive their orders
undamaged. Unfortunately, problems do arise sometimes. We
advise our customers to immediately check the goods once
they arrive at their premises and put forward claims within
1 week for any damaged goods. We may either refund the
amount already paid or replace the damaged pieces. Please do
not return the goods back to us without informing us first.
Payment Terms: We need 25% advance
payment or 30 days letter of credit before start the
production together with confirmation of order. As per our export regulations, we cannot
ship any order without receiving the payment for it. We have
to submit an Advance Payment Certificate (APC) at our
customs when shipping. The bank, which issues the APC, only
does so after receiving the payment in our favor. Payments
can be made in US Dollars, Australian Dollars, UK Pound and
Euro currencies.
Shipment: We ship carpets by air or
by sea, depending on customer preference. Normally we make
sea shipment for large bulk or order i.e. order over 500 sq.
m to over 5000 sq.ft. in volume. For smaller order we
suggest shipment by air or courier service.
For pashmina and knitwear we make air or courier service.
Shipment by sea take 35 to 45 days to reach an European sea
port and 50 to 60 days to reach North American sea port.
Shipments by air cargo or by a courier
services can be delivered within 4 to 10 days in any part of
the world.
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